FAQs

 

 

WHICH PAYMENT METHODS ARE ACCEPTED ON FAILFORWARD.COM?

We accept all major debit cards and credit cards: MasterCard Debit, MasterCard, UK Maestro, American Express, Visa, Visa Debit / Delta, Visa Electron, PayPal.

All transactions are processed via Wix Payments or PayPal and are encrypted for your safety. All payments must be made before your order is dispatched.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
WHAT IS THE FAIL FORWARD SHIPPING POLICY?

We offer FREE Standard Delivery (3-5 business days) on all orders over £100.

For all orders under£100 are subject to a £7.99 charge for Next Day delivery. For Orders shipped between 3-5 business days are subject to a £5.99 charge for Standard Delivery. 

For more info, check our Shipping & Delivery.

 CAN I TRACK MY ORDER?

You can check your order status on the My Orders page at failforward.com. If your order seems to be taking longer than expected, please contact the carrier with your Tracking Number or message the Fail Forward team who will be happy to assist you.

HOW DO I CONTACT FAIL FORWARD CUSTOMER SERVICES?

It’s easy to contact the Fail Forward team:

Use the email in the Contact Page on failforward.com. Email us by clicking the link or using the Footer link at failforward.com. WhatsApp us on +447311250830

IS IT SAFE TO SHOP ON FAILFORWARD.COM?

Of course! We do all we can to guarantee your privacy. All payments are all performed securely. Your information is used for order confirmation and shipping purposes only. If you have opted to join the FAIL FORWARD family we may also use your email address to send you offers and keep you up to date.