RETURNS

We understand that sometimes things don't go as planned, and you might want to return an item. Here's what you need to know about our returns policy:

14-Day Return Policy: You have up to 14 days from the date of receiving your order to initiate a return. We want to ensure you're completely satisfied with your Fail Forward purchase, and this policy allows you to shop with confidence.

Return Guidelines: For a successful return, please ensure the following:

• Items must be returned in their original packaging: We kindly ask that you return items in the same condition as you received them. This includes any original tags, labels, or accessories.
• Returns must be initiated within 14 days: To be eligible for a return, please start the process within 14 days from the date you received your order.

Refunds and Processing: Once we receive your returned item(s) and verify their condition, we will process your refund. Please allow some time for this process to be completed. We will refund the original payment method used for the purchase.

Questions or Concerns: If you have any questions or concerns about our return policy, please feel free to reach out to our customer support team. We're here to assist you.

Thank you for choosing Fail Forward. We appreciate your support and hope you have a fantastic experience shopping with us.